Get the skills, the inspiration and important knowledge to succeed in a contact centre environment.
The 8-day customised curriculum will let you learn:
- Contact Centre Dynamics including terms, acronyms and definitions of success so that these new Candidates understand the industry that they are entering
- Common Contact Centre KPIs, what they mean and how the Frontline role is involved in delivering results
- Service Skills for voice-based conversations
- Managing Difficult Situations for voice-based conversations
- Understanding Customer Experience and their role in Customer Experience
- Environment simulation – what’s good and what’s to be expected working in a Contact Centre